Protecting Your Privacy
Personal Information Policy
Our privacy promise describes in clear language how Business
Development Centre ensures the protection of the personal information
you entrust to us
Please read this document carefully, not because anything in it is difficult to understand,
but because we want you to know that Business Development Centre protects
your personal information. As you read, you will come across certain specialized
words – industry terms. We have underlined these words and provided
definitions to make sure everything is perfectly clear. Simply scroll
down to the bottom of the page and read: Industry
Terms, and What They Mean.
We view our privacy promise as more than just a legal obligation
When you became a Business Development Centre client, you shared important
personal information with us. You did this so we could serve you better
and with the knowledge that we would honor and respect your privacy. Your
trust was not misplaced. At Business Development Centre, we are committed
to offering you superior products and services, so it should come as no
surprise that we are also committed to meeting the privacy standards applicable
Let’s be perfectly clear – what is “personal information?”
“Personal information” is information about an identifiable
individual, but does not include the name, title, business address or
telephone number of an employee of an organization.
What information are we responsible for protecting?
Business Development Centre is responsible for protecting your personal
information in our possession or custody. This includes personal information
that has been transferred to, or received from a third party in the course
of commercial activities for processing, or for other purposes for which
you have consented.
Collecting, using and disclosing your personal information – why do we do it?
We collect, use and disclose personal information for one reason: to serve
you better. Knowing you better helps us understand your business and financial
needs, communicate effectively with you, and provide you with the services
and products you want.
Let’s be specific – we collect, use and disclose your personal information
in order to:
- Verify your identity
- Determine your eligibility for the products and services offered by Business Development
Centre that may be of interest to you
- Determine your eligibility for the products and services offered by our allied
organizations that may be of interest to you.
- Detect and prevent fraud
- Compile statistics, conduct market research and report to regulatory and industry
- Comply with the law
- Comply with tax requirements
Personal information may be collected, used or disclosed for any of these identified
purposes set out above. If your personal information is not needed for
one of the identified purposes, we will not use or disclose it without
obtaining additional consent from you.
How do we gather your personal information?
The collection, use and disclosure of your personal information depends
on how you do business with us. We may gather information from the following
- From you – from your application for our products and services or from
other forms filled out over the phone, through e-mail or from face-to-face
interviews (e.g., your name, address, telephone number, e-mail address,
occupation, financial and tax information)
- From your interactions with us
- From the government and other entities that have information related to your
account with us
- From consumer reporting agencies (e.g., your credit history
What you are committing to when you share personal information
If you provide personal information to us or through any of the previously-mentioned
sources, you do so with the understanding that Business Development Centre
- Use your personal information for the identified
- Verify such information or obtain additional personal information about you
by checking with government agencies, credit bureaus, motor vehicle
agencies and other fact-collected-and-verifying entities to assist us
for the identified purposes
Your knowledge and consent are required before we may collect, use or
disclose your personal information, except in special circumstances such
as during a fraud investigation, an investigation by the police, or in
situations otherwise permitted by the law.
How o you provide us with your consent?
We accept any of the following as your consent for Business Development
Centre to use, collect, and disclose your personal information for the
aforementioned identified purposes:
- Your receipt of this Personal Information Policy, unless you advise Business
Development Centre in writing that you do not agree with the terms stated
in this policy and that you wish to opt out of all or portions of it
- Your unrestricted provision of information to Business Development Centre
either directly, or through agents or financial services representatives
- Your express written or oral consent as obtained through completion of an
application form for any of our products and services
- Your consent as provided by your authorized representative, such as a legal
guardian or power of attorney
In some circumstances, your consent may be implied. For instance:
If you order products and/or services for your family or for anyone else,
you represent that you have obtained their consent to allow Business Development
Centre to collect and disclose their personal information for the identified
You have the power to say "no" – How you can
withdraw your consent
You may withdraw your consent at any time upon reasonable notice, subject
to legal or contractual restrictions. Please note, however, that withdrawing
your consent may affect our ability to continue to provide you with the
products and services that you have, or would like to receive.
To withdraw your consent, you should contact our privacy
officer at the address or telephone number listed. Unless we
hear otherwise from you, you are giving to us your consent for the collection,
use and disclosure of personal information as provided in this policy
for the identified purposes.
How long do we keep your personal information?
Your personal information is retained only as long as we need it to effectively
provide products and services to you, and for a reasonable length of time
thereafter in case we need to meet any potential obligations,legal or
government requirements. Business Development Centre shall use care when
storing or destroying your personal information in order to prevent unauthorized
How do we protect your personal information?
Whether in an electronic or paper-based format, Business Development Centre
maintains strict security systems to safeguard your personal information
from unauthorized access, disclosure or misuse. Furthermore, when we no
longer need your personal information, we take as much care in destroying
your information as we do when storing it.
In the event that we transfer your personal information to a third party for processing
(e.g., when printing cheques, managing claims and client statements, or
for data processing), we contractually require any person or organization
providing products or services on our behalf to protect our customers’
confidentiality in a manner consistent with our own internal measures,
or as required by law.
Your right to access your personal information
You have a right to access your personal information that we have in our
possession or control. You also have a right to know which third parties
have received your information from Business Development Centre.
How do you access your personal information?
Please make your request in writing to the Business Development Centre
privacy officer, stating
as specifically as possible which personal information you are requesting.
We will try to respond to such requests as soon as possible, and will advise you if
we are unable to respond right away. Business Development Centre may charge
you a reasonable fee for providing access to your personal information,
but only after advising you of the approximate cost.
We will try to be as precise as possible when providing you with the list of organizations
that we have entrusted with your information. When it's not possible to
provide an exact list of such organizations, Business Development Centre
shall provide you with an approximate list of organizations to whom we
may have disclosed your information.
Business Development Centre has the right to refuse your request for access to
personal information if:
- The information is protected by solicitor-client privilege
- Granting access would reveal confidential commercial information
- Doing so would reasonably be expected to threaten the life or security of
- The information was collected for purposes related to the detection and prevention of
- The information was generated in the course of a formal dispute resolution process
- The information would likely reveal personal information about another individual
Keeping your information accurate
Business Development Centre strives to ensure that the personal information we have on file
about you is as accurate and up-to-date as necessary for the identified
purposes for which it is to be used. If any information needs
to be updated or amended to reflect a change in your situation, we make
every effort to update our records. Business Development Centre shall
amend personal information that is materially inaccurate or incomplete
and, where appropriate, shall endeavor to advise other parties having
access to the information in question.
How to contact us
Direct any queries about this policy to Business Development Centre privacy
officer at the telephone, e-mail address, or mailing address listed below.
For more information, to file a complaint, to make enquiries, or to opt out of
all or parts of this Policy, please contact Business Development Centre
BUSINESS DEVELOPMENT CENTRE
1120 Finch Ave. W. Suite 701.
Toronto, ON. M3J 3H7
If you have a complaint, we want to know about it
If you have a complaint related to this Personal Information Policy or
any of our procedures, contact our privacy officer. If your complaint
is justified, we will take the steps necessary to resolve the issue, including
amending our policy and practices, if necessary.
Industry terms, and what they mean
Power of attorney: The
authority given to one person or corporation to act on behalf of another
person or corporation in legal and financial matters.
Person other than you who is involved in a transaction.
About this document
This Personal Information Policy spells out the responsibility of the Business Development
Centre ("we,""our,""us"), and your rights
as our applicant, customer, former customer or claimant ("you"
or "your"), regarding the collection, use and disclosure of
your personal information.
This Personal Information Policy is subject to any amendments which will be posted on
the Business Development Centre website, and will also be available from
the Business Development Centre privacy officer by calling 416-226-2921.